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Posted: Thursday, October 5, 2017 2:38 PM

The Mobile Shopping team is looking for a Support Engineer to join our team. We build the Amazon app for iPhone and Android phone. We are a small team with a big impact: we own the systems that empower developers from across Amazon to deploy their features to a mobile audience. More than 72 percent of Amazon customers worldwide shopped using a mobile device during the 2016 holiday season. On Cyber Monday, Amazon customers worldwide purchased about 46 electronics and 36 toys per second on a mobile device. Come be a part of the team that builds one of the most popular apps in the world. As a Support Engineer on the Mobile Shopping team, we need you to help support this growth and scale by diving deep into complicated technical problems and drive improvements across the app. You will drive investments in engineering excellence by tracking defects and getting them fixed at their root cause. You will work side:by:side with the world:class Amazon engineers who build the iOS and Android apps. You will fix bugs and take on coding tasks to build tools that help diagnose system issues and automate their resolution. You must be a passionate advocate for our customers as well as an effective collaborator with your peers. Responsibilities: Understand high:level technical aspects of existing systems and servicesProvide support of incoming tickets, including extensive troubleshooting tasksBuilding, testing, debugging, and publishing Android and iOS appsDrive the creation of standard operating procedures and operational play:books.Work on operations and maintenance driven coding projectsWork with development teams for handing:off or taking over active support issues and creating a team specific knowledge base and skill setParticipation in estimation and sprint planningWill work in an Agile/Scrum environment to deliver high quality software against aggressive schedules3+ years overall development/technical support experienceExcellent problem solving skillsWorking knowledge of scripting languages (Shell, pearl, ruby, etc...) and regular expressionsSome OO application development experience with Java or C++B.S. degree in Computer Science, MIS, CIS, or a related fieldExperience programming mobile applications for iOS or AndroidA strong understanding of web technologiesA strong understanding of UNIX/Linux operating systemsAbility to write intermediate level database queries including SQL skillsExcellence in technical communications with both technical and non:technical peers


• Location: Seattle

• Post ID: 56256287 seattle is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017