Posted: Thursday, February 8, 2018 10:32 PM
Work Area: Consulting and Professional Services
Expected Travel: 0 : 10
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device : SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
If you have passion around knowledge management, enabling customer self:service, and dramatically improving the ability of your teammates to find and use knowledge to solve problems quickly and easily, consider the Search Architect role. Global Services and Support is implementing Knowledge Centered Service (KCS) as a methodology to capture problems and solutions as part of working cases for customers. In 2018, we will implement a search technology to ensure all this knowledge, along with knowledge from other data sources (wiki, JAM(TM) Collaboration Tool, Customer Community, Salesforce Knowledge, others TBD), can be easily searched with the most relevant knowledge bubbling to over 3,500 Global Services and Support team members and for customers in the form of an external Knowledge Base. All this requires someone with deep skills in content organization and passionate commitment to the effective organization and dissemination of knowledge. If you want the opportunity to have a major impact at Concur, come join our movement
The Search Architect is responsible for the investigation, analysis, design, and implementation of a coherent information ecology to enable the managed sharing of knowledge bases, online communities, and other knowledge assets. Reporting into the Global Services Operations team, the Search Architect will collaborate with the Senior Program Manager for KCS, a team of content managers within the Global Services Operations, and knowledge producers across the company, and define the strategies, principles, guidelines, standards, and models needed to ensure rapid and consistent access to online content by both internal teams and external customers. The Search Architect will also collaborate with the team within the broader SAP Product Support organization which focuses on search practices and technologies to ensure our continued alignment with that group.
:Ensure that KM (Knowledge Management) activities align with the enterprise vision, mission and goals and assist with development of the knowledge strategy to align with that of the Business.
:Develop the KM measurement framework and monitor solution benefits and key measures of success to ensure that anticipated benefits are realized.
:Develop and execute a data discovery plan to better integrate relevant content from multiple sources.
:Design and Document the information system, metadata schemas, thesaurus, search taxonomy, and content standards.
:Lead the implementation of an enterprise search solution, and continuously optimize and tune it once deployed
:Design, implement, and continuously optimize cross:repository search portals to enable effortless self:service and technical support experiences.
:Identify and define content types, tasks, and user groups for navigation and search flow design and optimization.
:Ensure tools can build maps of related documents, and lead the technical design of our implementation of Intelligent Swarming
:Determine which portions of our internal wikis and collaboration tools contain content relevant to our customers and other internal stakeholders, keeping the search portal current as other teams generate new records
:Design and implement an automated system for subject tagging content.
• Location: Seattle
• Post ID: 62084172 seattle