Posted: Thursday, February 15, 2018 1:23 PM
Work Area: Marketing
Expected Travel: 0 : 10
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T2
Recruiter Name: Holly Zancanaro
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device : SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
SAP Concur is seeking a Community Manager who will help implement the online community strategy, manage audience engagement, foster community spirit and serve as one of the primary public faces of the SAP Concur digital customer community. This person's charter is to improve the overall customer experience by creating a place where our extended community can post questions, get answers, browse technical articles, interact with solutions experts, and talk to their peers. Youll be joining a team that is creative, focused on results, and works together to achieve goals.
This position is based in Bellevue, WA.
:Creating community culture by welcoming new members and introducing members to each other and interacting with customers, prospects, and partners to ensure positive experiences.
:Sourcing and posting strategic content designed to build relationships between members; moderating user generated content.
:Providing first line customer support to community members and directing them to the appropriate follow up option.
:Gathering testimonials and feedback produced in the community and sharing with the appropriate teams for follow up.
:Generating regular analytic reports including community health and content success metrics.
:Maintaining knowledge of community platforms; staying current on community management trends and best practices. Identifying technical enhancements and working with community developer and platform provider to address issues as needed.
:Partnering with social media, web, and other internal teams to integrate community strategy within the company and our customer experience.
:Championing and supporting staff participation in the community through training, regular meetings, and ongoing advocacy.
:Developing strategic community plans that increase engagement and membership.
:Developing and maintaining community guidelines and policies.
Education, Experience and Training Required:
:2+ years of experience in online community management, moderation or customer support
:Experience with community management platforms like Lithium, Jive, or other major community platform vendors, marketing operations tools like Adobe, Salesforce or Marketo, and social marketing tools like Sprinklr and Opal
:Passion for providing world class customer experiences
:Experience working in a global environment with remote teams
:Excellent troubleshooting and problem resolution skills
:Ability to see the "big picture" while managing multiple competing priorities in a fast:paced environment
:Highly organized and ability to keep to deadlines
:Bachelor's in marketing, business, or related field
:Ability to pass a background check
:Solutions focused person who deals well with ambiguity
:Displays passion for and responsibility to the customer
:Displays leadership through innovation in everything you do
:Displays a passion for what you do and a drive to improve
:Displays a relentless commitment to win
:Displays personal and corporate integrity
SAPS DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person b
• Location: Seattle
• Post ID: 62083092 seattle