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Posted: Saturday, May 6, 2017 6:00 PM

Come join our team in Bothell!
Hilton Garden Inn Bothell managed by The Hotel Group is looking for a courteous, customer service driven, happy, energetic, ambitious, inspired, ego-free, and 'open for business' type Front Desk Supervisor to join our growing hospitality team.

Job Title: Front Desk Supervisor
The Hotel Group KEY 3 - SERVICE is our business. Team Members are expected to anticipate our guest's needs and help them in any way we can by practicing our Hospitality Culture - \"Lead Us Towards Hospitality Greatness\". Every Team Member is expected to know and use the Key 3:
SUMMARY
Acknowledge & Smile Anticipate & Deliver Sincerely Thank
Supervise Front Desk and at times, Guest Service activities during shift and provide efficient and courteous service to each guest, maximizing room revenues through accordance to standards, policies and position tasks set by the hotel and The Hotel Group.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1) Achieves customer satisfaction and room revenue goals while supervising Front Desk/Guest Service activities
Ensures Guest Services is staffed appropriately by reviewing team member schedule and occupancy projections
Oversees and participates in prompt and courteous guest check-in and check out
Addresses questions or problems pertaining to Hotel rooms and rates
Must be able to frequently move freely about the hotel, including up and down stairs many times during shift and remain standing for extended periods
Maintains room security by providing effective key control and participates in matters relating to room security
Ensures customer mail and messages are delivered promptly by overseeing mail and message delivery
Promotes guest participation in guest satisfaction surveys and guides guest service representatives to do the same
Responds to positive and negative comments expressed in comment cards and develops improvement
Types up a daily (Night shift) Managers Report and gives copies to the GSM and FOM
Answers phones and handles guest requests/complaints, taking action deemed necessary are essential functions of this job
Handles cash transactions and keeps a balanced bank
Participates in daily shift check lists and ensures the items are completed during shift
Assists in training and development of all Front Desk Guest Service Associates
Front Desk Supervisor
Page 2 of 4 Job Description: Front Desk Supervisor
Understands all aspects of the Front Desk and Night Audit
All other duties as assigned by Front Office Manager and General Manager
2) Acts as main hotel concierge during shift; assists other Guest Service associates where needed
including bell and door duties
3) Meets and exceeds customer expectations by ensuring department provides excellent service and
teamwork
Monitors service and teamwork on a regular basis and counsels team members on proper
customer service techniques
4) Utilizes leadership skills and motivation techniques in order to maximize team member productivity
and guest satisfaction
Assists GSM and FOM with team member meetings and counseling sessions
Advises GSM and FOM where and when discipline is required for Guest Service associates
5) Assists in Hotel housing activities by working closely with Sales, Housekeeping, and Maintenance
Maintains open line of communication with departmental heads
Reviews daily out-of-order rooms, VIP rooms, and special requests and checks with GSM and
Reservations manager to ensure items are taken care of
Coordinates group arrivals and departures with all Guest Service positions
Ensures follow-through and communication from shift to shift regarding any pertinent
information or guest requests
6) Provides effective sales effort at Front Desk to maximize room revenue
7) Assures cleanliness and orderly condition of the Front Office area by conducting daily inspections and
will be ask to:
Check Front Office machines and equipment periodically
Assists in maintaining Front Office supplies
8) Maintains safe working conditions within department and Hotel
Ensures that all team members follow safety rules and procedures
Takes corrective action where required to improve safety of work areas
9) Supervisors also will be asked to work a night audit shift when needed
10) At all times projects a favorable image of The Hotel Group and Arctic Club Hotel to the public

This job description is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities and skills required to do this job successfully.
Front Office Supervisor,Guest Services Supervisor,Front Office Relief Supervisor,Front Desk Supervisor

Source: http://www.jobs2careers.com/click.php?id=2138528846.96


• Location: Seattle

• Post ID: 46205373 seattle
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