Posted: Wednesday, April 19, 2017 8:04 AM
Pillar Communities is looking for a Community Manager to work in one of our upscale apartment home communities. The Community Manager is fully responsible for maximizing the long-term operating performance of the property, effective personnel management and development, the physical condition of the property, and operating procedures. The Manager must also have a thorough understanding of the competitive market and high standards for customer service. These responsibilities are essential to the successful management of the property. This is a demanding position, and requires a high level of customer service and professionalism. . Recruit and retain a team of sales, service-oriented, business-minded property management professionals consistent with Pillar's standards of being the best in the industry . Train and develop a team of on-site employees so that as a company we can promote from within . Support and develop the Assistant Manager and Maintenance Supervisor in their role of managing personnel at the site level and developing a thorough understanding of the business . Ensure all employees know and live by Pillar Communities' philosophy: To treat co-workers and customers with respect while delivering the highest level of customer service . Develop and perform strong marketing and customer service skills at the property level, thus increasing overall resident retention and reducing turnover . Anticipate changes in the market and make appropriate strategic adjustments. . Review closing ratios, lease expiration goals, occupancy trends, exposure and reasons for residents vacating weekly. . Maintain a thorough understanding of the Property's competitive environment in a submarket and adjust operating strategy accordingly. . Conduct physical inspections of all areas of the property in order to evaluate the condition relative to health, safety, risk management, asset preservation and company standards . Recommend capital improvements relative to these areas . Ensure that all property employees are focused on the current status of the property against budget while centering attention on the current four-week trend . Conduct regular audits to ensure that all office and maintenance procedures are adhered to, including audits of lease and office files, revenue collection procedures, money management and expense control, customer service programs, service requests systems, various local, state, and federal government regulations, make ready standards and preventive maintenance programs . Ensure timely and accurate preparation of various weekly, monthly, quarterly and annual reporting . Under the guidance of the VP, develop an operating budget for the property incorporating input from the Maintenance Supervisor . Submit operating budget for review and approval by the President . Warmly greet prospective residents, determine needs and preferences, professionally present community and specific apartments while providing features and benefits . Attend to resident issues and communications . Maintain awareness of local market conditions and trends Pillar Communities is dedicated to its employees and their personal and professional growth. Pillar strives to provide leadership and training opportunities for every individual to reach his/her respective goals. Skills/ Requirements In order to qualify for this position, you must possess the following: . Exceptional customer service/leasing skills REQUIRED . A minimum of 1 year experience as an Assistant Property Manager at an apartment community is REQUIRED . Must be reliable and able to take charge in absence of manager . Must have friendly outgoing personality . Bookkeeping experience preferred . Yardi experience a plus . Must be able to work at a fast pace, perform duties while under pressure, and meet deadlines in a timely manner to interact/communicate with other associates, residents, visitors and the public in a professional and pleasant manner. Important Notes Successful completion of a background check and drug screen is required. Salary Information Pillar Communities benefits package includes: medical, dental, vision, short- and long-term disability, life and AD&D insurance, a generous 401k plan, paid holidays and a flexible PTO (paid time off) program to fit your needs. This position also receives an apartment discount.
• Location: Seattle
• Post ID: 45091828 seattle