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Posted: Saturday, January 27, 2018 9:03 PM

JOB SUMMARY The Building Manager is responsible for managing building and program operations, providing effective, safe day-to-day operations for staff and tenants in the building and performing property management tasks which include: ensuring that the building is well maintained; writing and serving tenant notices; deciding consequences for violations of rules and policies; directing and supervising Building Coordinators, Building Assistants and Janitor; staffing the front desk/office as needed; coordinating and assisting with unit turnovers; overseeing all tenant annual re-certifications; coordinating all move-ins and move-outs; completing related paperwork; entering tenant information and rent payments into the agency data base; and keeping tenant files up to date. The Building Manager works in collaboration with the Portfolio Manager to develop and manage the building budget, managing the purchasing and inventory for building supplies, and handles invoice coding and approvals. The Building Manager works closely with the assigned Plymouth social services staff and works collaboratively with other Plymouth departments; establishes relationships with tenants, community agencies and tenant case managers. The Building Manager ensures that staff and tenants are consistently treated fairly and with respect at all times. The position maintains service-delivery based on the values inherent in Plymouth's mission, the principles of cultural proficiency, the tenets of harm reduction, and the 'housing first' philosophy. The position is generally assigned to an individual Plymouth building, but may be reassigned on a short- or long-term basis, based on business/service needs. Location: St. Charles Apartments (619 3rd Ave, Seattle, WA 98104) ESSENTIAL JOB FUNCTIONS (Responsibilities, accountabilities, and competencies; may not include all duties of this job) Building Management . Maintains order and a safe, sanitary living and work environment; including offices, outside areas and grounds. . Enforces building rules and responds to tenant maintenance requests. . Monitors all areas of the building and systems. . Monitors building maintenance and makes repairs as needed within scope of job duties. . Oversees preparation of vacated units for rental and turns units in a timely manner to meet Plymouth standards. . Maintains records and generates reports as required. . Initiates and follows through on legal proceedings for tenant evictions. . Responds to emergencies and initiates action as required within Plymouth guidelines. . Provides after hours support to building staff, responding to calls within 15 minutes and arriving on-site within 30 minutes as needed. . Contacts 911, police, detox, fire department and other service agencies and appropriate staff as needed. . Ensures that building security is maintained 24 hours a day. . Works collaboratively with compliance department to ensure program compliance. . Ensures the removal of unauthorized persons within Plymouth guidelines. . Enforces Plymouth's guest policies and procedures. . Maintains the building and operations in compliance with local, state and federal laws and regulations with the assistance of the Portfolio Manager. Tenant Relations . Builds effective and professional relationships with tenants. . Handles crisis intervention and mediation for conflicts among tenants in collaboration with social services. . Attends tenant and community meetings as requested. . Investigates and resolves tenant concerns and complaints. . Works closely with social service teams to respond to tenant concerns and inappropriate tenant behavior in a timely manner. . Participates in weekly meetings between social services and building management team members. . Effectively uses referrals and care conferences. . Promotes a trusting tenant/staff relationship wherein tenants are encouraged to provide honest feedback regarding their housing and staff interactions. . Works collaboratively with management, building team members, and community resources to maintain tenant stability and housing. Supervisory . Handles staff intervention and mediation for conflicts between staff in collaboration with supervisor and Human Resources, as appropriate. . Hires, supervises and trains building staff. . Completes staff performance evaluations in timely manner. . Directs and monitors staff activities to ensure completion of tasks and program goals. . Organizes work schedules for the building staff ensuring the needs of the building and tenants are being met, and approves staff time sheets and PTO requests. . Promotes specific training for the team and individual staff to improve and/or expand skills and expertise that benefits both the staff and the organization. . Ensures that staff attends meetings and trainings as required. . Ensures that staff participates and contributes to the team goals. Administrative . Uses office machines effectively to file, fax, and photocopy. . Maintains various logs of building and tenant activities in database, . Maintains current building and tenant files. . Completes and/or processes documentation forms such as Incident Reports, Tenant Concerns, work orders, Notices to Vacate, and move out forms. . Collects, records, deposits, and monitors rental payments and security deposits, and issues receipts, following Plymouth's Rent Policy and Procedure. . Uses property management software to enter tenant rents, move-ins, move outs and related leasing information. . Works with the Portfolio Manager to monitor and maintain income and expenditures within budget and provides monthly comments on financial statements . Uses MS Office programs for email, scheduling appointments, writing reports and organizing information and files. . Gathers tenant information and tenant paperwork including re-certification information. . Works with social services staff and tenants to complete and process re-certification documents. Closely monitors the timeliness and accuracy of e-certification documents. . Shows vacant units. . Completes move-in paperwork and orientation with new tenants. . Completes and serves tenant notices including: rent reminders, 3-Day notices, 10-Day notices. . Communicates regularly with the tenant community using flyers and notices. . Coordinates activities and work performed by contractors and Plymouth maintenance staff. . Purchases building supplies and maintains inventories. . Prepares and updates reports, eg, building status and tenant rent delinquency, unit turn tracking spreadsheet, comments on financial statements. . Attends mandatory meetings. . Participates and contributes to meeting of team goals. . Performs other work-related duties as requested by the Portfolio Manager. Required Skills Effective personal skills to resolve conflict, maintain boundaries, and work with a diverse low-income population; clear and concise oral and written communication skills; effective problem solving and time management skills; able to work independently as well as in a team environment; demonstrated leadership and administrative skills. Proficient and experienced with Microsoft Office applications; particularly Word, Excel, and Outlook. Must be able to work efficiently and effectively with customized databases and technology, and conduct Internet research. Preferred Skills Supervisory experience. Knowledge of and experience with housing subsidies such as tax credits, Section 8 and HUD. Direct experience in supportive housing, lease enforcement and knowledge of Seattle Landlord Tenant laws. Required Experience Two years working in housing, human service or customer service positions. Experience with diverse, low-income or special needs populations. Job Location Seattle, Washington, United States Position Type Full-Time/Regular Salary Type Annually Salary 43,000.00 - 51,000.00 USD


• Location: Seattle

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