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Posted: Wednesday, February 7, 2018 5:56 AM

The Customer Services Product Support team of Philips Healthcare is looking for a technical professional with experience in systems engineering, installation and support of Ultrasound systems. As a member of the CS Product Support team this individual will be responsible for supporting Philips Ultrasound system globally, along with creating technical documentation and driving product quality improvements.
MAJOR RESPONSIBILITIES:
Provide expert-level technical support to worldwide response centers and field product specialists; develop and implement action plans for escalated customer sites
Develop service communications (service bulletins, application notes, etc.) for distribution to the field service organization and updates to knowledge management systems
Maximize customer satisfaction with our current products through timely and responsive monitoring of product reliability and performance data
Understand the support needs of our customers and champion those needs in the development of new products.
Work with field service organization to create service implementation plans for new product releases (including service strategies, training strategies, problem escalations, etc).
Drive process and quality improvements.
NOTE: Some travel is required.
Musts:
Bachelor's degree in an engineering discipline or computer science or equivalent experience.
3+ years experience in systems engineering, technical troubleshooting, and/or product technical support
Strong verbal and written communication skills, working effectively in a dynamic, interrupt-driven environment
Results oriented
Excellent customer satisfaction and teamwork skills
Ability to multi-task and perform while interacting with a variety of people and functions and create sound decisions based on customer needs, quality and technical knowledge.
Desired:
3+ years experience in customer service for medical device solutions.
**Company Overview:**
The Customer Services Product Support team of Philips Healthcare is looking for a technical professional with experience in systems engineering, installation and support of Ultrasound systems. As a member of the CS Product Support team this individual will be responsible for supporting Philips Ultrasound system globally, along with creating technical documentation and driving product quality improvements.
**Your Challenge:**
We challenge you to join this growing team as an experienced Technical Support Specialist. This position offers you the opportunity to play a vital role in an award winning service platform and also contribute to further R&D innovation. You operate at the heart of a worldwide company that continues to transform itself, to become ever more market-driven and consumer-focused.
**Your Responsibilities:**
+ Provide expert-level technical support to worldwide response centers and field product specialists; develop and implement action plans for escalated customer sites
+ Develop service communications (service bulletins, application notes, etc.) for distribution to the field service organization and updates to knowledge management systems
+ Maximize customer satisfaction with our current products through timely and responsive monitoring of product reliability and performance data
+ Understand the support needs of our customers and champion those needs in the development of new products.
+ Work with field service organization to create service implementation plans for new product releases (including service strategies, training strategies, problem escalations, etc).
+ Drive process and quality improvements.
**Your Profile** **:**
+ Bachelor's degree in an engineering discipline or computer science or equivalent experience.
+ Previous Ultrasound technical support experience is preferred
+ 3+ years experience in systems engineering, technical troubleshooting, and/or product technical support
+ Strong verbal and written communication skills, working effectively in a dynamic, interrupt-driven environment
+ Results oriented
+ Excellent customer satisfaction and teamwork skills
+ Ability to multi-task and perform while interacting with a variety of people and functions and create sound decisions based on customer needs, quality and technical knowledge.
**Our Offer** :
**Why should you join Philips?**
Working at Philips is more than a job. It s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at hilips.com/b-dam/corporate/corporateblog/2016/Philips_Chronic_Disease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it s like working for Philips at a personal level, visit the Working at Philips page at hilips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at sa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at hilips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at hilips.com/a-w/careers/healthtech/faq.html .
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-###-####, option 5, for assistance.
**\\#LI-PH1**
Associated topics: help, information technology, information technology support, support, support specialist, systems administrator, technical, technician iii, technician iv, technology

Source: http://www.jobs2careers.com/click.php?id=4905669300.96


• Location: Seattle

• Post ID: 62298642 seattle
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