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Posted: Thursday, February 15, 2018 9:15 AM


Reception/ Customer Service Representative

Job Description

Customer Service Representative

Job Summary

· Purivo Quartz is involved in the sales of quartz countertop slabs. We are looking for a reliable, long term office customer service staff.

· Provides customer service and resolves issues by offering solutions, explanations and options. Paper work and using strong communication skills to handle customer inquiries over the phone.

General Accountabilities

· Provides customers' information about products or services, takes and enters orders, creates accounts, and sets customer appointments to view slabs of quartz.

· Ensures full customer satisfaction and maintains a friendly, helpful demeanor.

· Identifies and prioritizes problems and issues related to service area.

· Maintains close contact with customer to give updates on progress toward resolution of issue or service request.

· Ensures that appropriate changes were made to resolve customers' problems.

· Refers unresolved customer issues to designated departments for further investigation.

· Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.

· Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.

· *The company reserves the right to add or change duties at any time.

Job Qualifications

· Education: High school diploma or equivalent

· Experience: 1-2 years of related experience


· Excellent verbal and written communication

· Service orientation

· Critical thinking

· Active listening

• Location: Seattle, Seattle, WA

• Post ID: 62424827 seattle is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018