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Posted: Monday, August 28, 2017 10:19 PM

Job Description:/h3:
Busy Law Firm looking for Call Center Intake Specialist. Potential candidate must have a high energy level and be able to handle multiple tasks at once all the while thriving in an extremely busy and upbeat environment. Full time work and benefits available for qualified candidate.
PRIMARY PURPOSE: To serve as the first point of contact for potential clients and maximize the opportunity to generate new cases.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES include but are not limited to:
1. Answering incoming calls from potential clients on a high volume bases.
2. Assessing the facts of a potential case to determine whether or not the criteria for retention
has been met.
3. Informs the potential client as to whether or not the firm will be able to assist with their
potential claim.
4. Enters data into claim management system upon requesting the appropriate information.
5. Sets appointments to meet with clients and finalize retentions.
6. Documents telephone conversations and all actions pertinent to the intake process.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
1. Performs other duties as assigned.
2. Supports the organizations quality program(s).
QUALIFICATIONS
Education and Licensing: High school diploma or GED required.
Experience: Two (2) Year call center experience
Skills and Knowledge:
: Good customer service skills
: Good listening and comprehension skills
: Excellent presentation skills
: Excellent oral and written communication skills
: PC literate, including Microsoft Office products
: Analytical and interpretive skills
: Strong organizational skills
: Excellent interpersonal skills
: Ability to work in a team environment
: Ability to meet or exceed Performance Competencies
: Bilingual a plus but not required (English and Spanish)
Position offers competitive benefit package with medical, dental, vision, 401K, etc. Compensation DOE
Please reply with a resume and cover letter in Microsoft Word or .PDF format only. Cover letter MUST include salary requirements. Intake Specialist must also be included in email subject line. Resumes without these two requests for information will not be considered.

Source: https://www.tiptopjob.com/jobs/71371090_job.asp?source=backpage


• Location: Seattle, woodinville

• Post ID: 54340528 seattle
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