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Posted: Monday, November 6, 2017 12:02 AM

" " Providence is calling an IS Customer Support Specialist to Providence Health & Services in Renton, WA. We are seeking a Specialist to be the primary point of contact between Providence and Swedish clinical and business customers and the OneIS organization. This role is responsible for accurately gathering details of reported IT incidents or requests, and working to either restore service, or triage to the appropriate IS resource. The position requires excellent customer service skills as well as technical troubleshooting abilities. " In this position you will: * Demonstrates Providence Health and Services core values of respect, justice, compassion, stewardship, and excellence in their interactions with others. * Emphasize courtesy, clarity, and accuracy in all communications with customers and others in IS. * Triage incidents and service requests in a professional manner via approved tools (ITSM, Service Catalog, etc.). * Troubleshoot the caller/requestor's issue and resolve upon first contact when appropriate. * Accurately record and document relevant details of the issue or service request, in order to triage to the correct resource or fulfillment team. " Qualifications: " Required qualifications for this position include: * Associates Degree or 2 years IT, Healthcare, or Customer Service Experience " Preferred qualifications for this position include: * 2 years Customer Service experience within a Tech or Healthcare environment * Bachelors Degree or Associates 2 years experience or 4 years experience " About the department you will serve: Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. " We offer a full comprehensive range of benefits - see our website for details -benefits/ " Our Mission As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service. " About Us Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 82,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34 hospitals, 600 physician clinics, senior services, supportive housing and other health and educational services. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. " Schedule: Full-time " Shift: Day " Job Category: Information Technology " Location: Washington-Renton " Req ID: 139572


• Location: Seattle

• Post ID: 57946672 seattle is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017