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Posted: Friday, February 9, 2018 11:27 AM

Description: Description
Resolve complaints and inquires and provide education to members, prospective members, providers, other insurance carriers, agents, brokers, attorneys, employer groups and other member or provider representatives in writing, in person and over the telephone. Health plan related issues may include medical coverage, claims, referrals or eligibility. Delivery system issues may include appointment access, medical center service complaints, physician selection, fee quotes and patient billing issues. Governance issues may be voting member information or consumer governance policies.


Minimum Education Requirements
High School Diploma/GED

Preferred Education
Associates or Bachelors Degree

Minimum Knowledge/Skills Requirements
Intermediate analytical, communication and problem solving skills, computer skills. Ability to exercise discretion.

Preferred Knowledge/Skills

Minimum Experience Requirements
2 years' call center experience

Preferred Experience
2 years' call center experience in a health care or insurance environment

Minimum License/Certifications Requirements
None Required

Preferred License/Certifications
None Required

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Job Type: Standard
Employee Status: Regular
Job Level: Individual Contributor
Job Category: Customer Service
Travel: No
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• Location: Seattle

• Post ID: 62413092 seattle is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018