Posted: Monday, November 6, 2017 1:36 AM
CUSTOMER SERVICE SPECIALIST Storyville Coffee Company is a privately owned, Seattle-based specialty coffee company with a mission to end human trafficking. Storyville has been shipping exquisitely roasted fresh coffee all around the US since 2006. Our four Seattle shops demonstrate our passion for beauty and excellence. Storyville donates to reputable, effective organizations who have a vision and a plan, but lack the funds, to put an end to the worst problem in the world. If you have a passion for customer service and hospitality, strive for perfection and can bring a proactive and positive attitude to our team, apply here. Do you love serving others and thrive off their satisfaction and joy? Have you always wanted to work in an environment where exceeding expectations and going the extra mile are a way of life? Are you highly proactive, self-motivated, organized in your thinking and time management, and great at multi-tasking? Do you love delicious coffee, beautiful branding, thoughtful and kind teammates, and knowing that you are serving something greater than just your own livelihood? Multi-location Seattle-based coffee company is seeking a full-time Customer Service Specialist extraordinaire to help achieve our goal of delivering the best customer experience in the world. This individual will be the first point of contact for our customers via numerous channels including Zendesk, phone, email, online chat, text message, and in-person reception. We are looking for a career minded individual who views customer service as an honorable craft, passion, and viable profession. Please respond with a cover letter describing why this job appeals to you, with a description of how you are qualified for the position, and an up-to-date resume that is job specific. ESSENTIAL DUTIES & RESPONSIBILITIES Answer phones, direct traffic and assist all callers. Engage with and respond to all customer inquiries via email, online chat, and text message using the CRM support tool, Zendesk. Self manage support tickets in Zendesk. Log all customer interactions in Zendesk. Troubleshoot and resolve customer issues as they arise. Assist with fulfillment of online orders. Assist with changes to customer accounts and subscriptions. Serve as the first point of contact for in-person guest interactions. Ensure brand values translate seamlessly to all guest interactions. Sell retail items. Answer questions. Demonstrate products. Schedule and/or give informational tours of facility. Strive to exceed expectations of customers. Provide exceptional customer service at all times. Keep the office organized, stocked and dialed. Provide administrative/clerical support as needed. Proactive, attentive and professional demeanor. Maintain a positive and professional appearance and attitude at all times. Constant attention to the physical space, door and the lobby/entry. Follow and adhere to all company policies and standards. Follow and adhere to all health, safety and sanitation guidelines. MINIMUM REQUIREMENTS High school diploma or equivalent preferred. 3 years professional (paid) experience in customer service or hospitality. 3 years professional (paid) phone reception experience. Must have a passion to serve, care and learn. Must be available to work both Saturdays and Sundays routinely. Well-groomed, professional, confident, comfortable in personal presentation. Must be warm, friendly and approachable at all times. Excellent communicator in-person, writing, phone, and email. Self-starter with the ability to prioritize and execute multiple tasks. Extreme patience and ability to turn problem situations into solutions and opportunities. Experience with Zendesk software preferred. Proficient with Google Apps. Knowledge of the MAC environment and apps preferred. Excellent verbal communication and presentation skills. Ability to maintain a clean and neat work environment at all times. Ability to work flexible schedule to accommodate business levels. Proven ability to deliver outstanding customer service. Ability to multi-task and maintain organization in a fast-paced, changing environment. Positive and flexible attitude a must. PHYSICAL DEMANDS Ability to stand for prolonged periods of time or the entire shift. Ability to lift a minimum of 40 pounds. Process information/merchandise through POS system. Ability to freely access all areas of the facility. Standing, walking, talking and hearing. WE OFFER Full-time hourly pay. Competitive benefits package. A totally unique and customer-focused work environment. An opportunity to join a dynamic company.
• Location: Bainbridge Island, Seattle
• Post ID: 57954582 seattle