Posted: Monday, September 4, 2017 10:54 PM
Job Description INTERESTED APPLICANTS MUST APPLY https://swageloknwus.hiringthing.com/job/49349/customer -service-representative-kent DO NOT APPLY on ZIP RECRUITER Our Customer Service Representatives (CSR) are the liaison between our company and its current and potential customers. The successful team member will be able to provide a professional customer service experience and maintain quality customer relationships. We want self-motivated individuals who value integrity, professionalism, team work, and a strong work ethic, keeping customer satisfaction at the core of every decision and behavior. Position Summary This position primarily assists with customer service and warehouse responsibilities. The CSR ensures customer satisfaction by placing orders, scheduling deliveries and services, responding to inquiries, and taking appropriate action to resolve concerns. Additionally physical processing of orders, shipping and receiving, and inventory management. Essential Functions and Responsibilities Manage incoming calls, provide friendly greeting and responding to their requests Using company's order entry system to prepare & enter quotes for company's products Maintains customer records by updating account information Schedule and expedite delivery of product to meet customer needs Ensure timely resolution of customer complaints/concerns and resolve technical inquiries Assist customer in selecting appropriate product or assembly to meet customer requirements Assist in receiving, packaging and shipment of product as well as tracing shipments Process product returns Manage non-conforming product Core Competencies Customer Orientation: ability to adapt and respond to all types of customers Attention to Detail: thoroughness and accuracy when accomplishing a task Problem Solving: ability to solve problems while ensuring processes and directives are followed. Resilience: ability to maintain a mature, problem solving attitude in all situations Responsiveness: ability to respond quickly to requests for service Initiative: ability to identify what needs to be done and do it before being asked or before the situation requires it Education Bachelor’s degree (preferred) or equivalent work experience Experience 2 plus years proven customer support experience Required Skills and Certifications Proficiency using Microsoft Office suite (Word, Excel, PowerPoint, Outlook) Strong phone contact handling skills and active listening Ability to multi-task, prioritize, and manage time effectively. Familiarity with CRM systems and practices Excellent written and verbal communication Cooperation/teamwork Attention to detail Preferred Skills Experience in fluid system technologies Experience in alternative fuel, biopharmaceutical, chemical and petrochemical, oil and gas, power, or pulp and paper industry Working Conditions and Physical Demands Seated workstation in office environment Ability to lift up to 45 pounds Operation of keyboard/office equipment for extended periods Some travel required which includes overnight stays This is a regular, full-time position. We offer generous benefits such as HEALTH & DENTAL INSURANCE (employer pays 85% 2 weeks Paid Time Off for new employees 9 Paid Holidays 401(k) retirement plan (with generous match) Company paid Short Disability Insurance and Life Insurance, etc. Interested applicants please submit (upload) cover letter & resume and answer the questions thoughtfully. Our company has experienced double digit growth for the past several years and we are looking for candidates who want to grow with our company. Check out our homepage at https://nwus.swagelok.com/en to learn more about our company. Company Description Swagelok Northwest is the exclusive distributor for Swagelok products in the Pacific NW area. The company Swagelok is a international company, focusing on the manufacture and sale of gas and fluid systems components, such as tube fittings, valves, tubing, and gauges. It was founded in 1947 by Fred A. Lennon in Cleveland, Ohio and in 1965, and has its headquarters in Solon, Ohio.
• Location: Seattle
• Post ID: 54852832 seattle