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Posted: Saturday, August 26, 2017 1:36 AM

SUMMARY This position escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. This position acquaints each guest with room and features. ESSENTIAL JOB FUNCTIONS The position requires the ability to perform the following essential job functions, with or without reasonable accommodation: Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies. Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk contiguously for duration of shift. Read and match luggage tags, write claim tickets and detach portion to give to guest. Organize and store luggage as necessary in a designated area. Escort customers to accommodations, visually inspect room and telephone and deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference. Directs guest flow through hotel giving assistance and directions to restaurant and other guest/client facilities. Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and other assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc. Assists guest with recommending restaurants, activities, and etc around the Seattle area. Offering to make reservations (ie transportation, tours, dinner, and etc. Shipping, receiving, and logging packages for guest via FedEx, UPS, and USPS. In addition, to obtaining payment for shipped packages. MARGINAL OR SUPPORTIVE FUNCTIONS In addition to performance of the essential function, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel. Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner. Deliver morning newspapers, VIP or Express Check out packets, mail, packages, faxes, etc. to specific guest rooms. Clean and polish carts and other equipment used in the department. Retrieve and input data from a computer terminal in an accurate, error-free manner. Answer the Bell desk phone and provide information as needed. Other duties as assigned by the supervisor. HOURS AND ATTENDANCE Varied and flexible shifts/days which includes nights, weekends, and holidays This position requires a minimum of one year customer service experience and knowledge of downtown Seattle. If you have a passion for great customer service and a knowledge of what our beautiful city has to offer please apply by responding to this advertisement and attaching a resume. JB.0.15.LN Doorperson,Bellman,Bellhop,Bellperson

Source: http://www.juju.com/jad/00000000bziryb?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dcfef628176473eb4fd5aa221d038d5386d91c6dee9b6a0c86


• Location: Seattle

• Post ID: 54220408 seattle
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