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Posted: Monday, February 5, 2018 5:58 AM

Title: Agility Services - Corporate Training Lead (San Jose, CA)
Location: USA-West
Job Number: 00558869
Location: San Jose, CA
Hours: Varied
Day-to-day responsibilities may include, but are not limited to:
+ Manage training and policy teams
+ Manage overall training requirements, ensure sufficient training resources are available to roll out required new hire induction and program training
+ Timely flag resource constraints and align training plans with training resource capacity
+ Ensure continuous improvement of training materials and overall curriculum
+ Provide thought leadership to training and policy teams re: process/curriculum and content improvement opportunities
+ Define measurement concept for training success and track new hire learning curve
Basic Qualifications
+ Bachelor s Degree OR High School Diploma plus a minimum of 5 years relevant work experience
+ Minimum 4 years of experience in a training delivery role, preferably in an international environment
+ Minimum 2 years of experience in a training leadership role, preferably in an operations environment
+ Current knowledge and experience with effective learning methodologies, tools, and learning management systems
+ Demonstrated experience with training needs analysis, program and curriculum development, training delivery, and training evaluation methods
+ Demonstrated ability to anticipate, identify and plan for obstacles or barriers to learning and performance support solutions
+ General knowledge of Human Resources policies and procedures
+ Demonstrated knowledge of quality/process improvement techniques
+ Proficiency in Microsoft software for office productivity, including Word, Excel, and PowerPoint
Preferred Skills / Experience
+ Bachelor s Degree in Instructional Design, Human Resources, Education, Training and Development, Organizational Design, or related field
+ Knowledge of multi-cultural communications and cultural context in supporting other countries
Professional Skills Requirements
+ Excellent communication (verbal and written), facilitation and interpersonal skills, including the ability to clearly communicate in a dynamic environment across all levels
+ Demonstrated leadership skills with the ability to lead a team, inspire and motivate others, while maintaining the teams business focus
+ Ability to manage a variety of constituencies with competing priorities, manage multiple tasks simultaneously, and thrive in a complex, fast-paced environment with multiple priorities
+ Passion for corporate mission and ensuring a world class user support experience
+ Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making
+ Quick learner and adaptable to learn new processes, concepts, and skills
+ Excellent organizational and time management skills
+ Results-oriented, self-directed, and inquisitive
+ Strong attention to detail coupled with a desire to deliver accurately, efficiently, and to a high standard
+ A reliable, proactive approach to entrusted tasks
+ Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
+ Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment
+ Proven track record of collaborating with cross-functional groups to produce results
Job: Business Process Delivery


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