Posted: Wednesday, February 7, 2018 10:26 PM
Work Area: Consulting and Professional Services
Expected Travel: 0 : 10
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device : SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
The Travel Functional Consultants role is to collect and evaluate the client's business requirements and identify the configuration model that will facilitate those needs and promote best practices. They are responsible for converting client business requirements into a configuration recommendation, reviewing and gaining acceptance from the client, effectively implementing their proposal, and completing the process with a functional knowledge transfer to the customer. The Consultant may be asked to support more than one client or project simultaneously and transition seamlessly as business needs warrant. Throughout these efforts, the Consultant recognizes and achieves project milestones, completes all internal and client documentation, and ultimately transitions the configuration to a Production state and must be as equally successful at achieving these objectives remotely as they are able to do so in person.
:Gather functional and business requirements from client and translate into a functional hosted solution design according to client needs and scope of Concur products/services.
:Ability to handle complex, global, multi:phase implementations.
:Ability to lead client training, design and knowledge transfer sessions both remote and on:site.
:Communicate best practice recommendations based on prior experiences, and effectively troubleshoot and solve client issues caused by unique client circumstances.
:Provide business acumen for external clients and strive to understand the business problem we are solving in order to best configure the system and exceed client expectations.
:Configure at a macro level as well as specific features and functionality at a module level.
:Liaison with client team members and Concur internal resources to ensure understanding and clear communications.
:Ensure completion of deliverables, managing schedules, meeting milestones, and ensuring creative /technical success.
:Support Travel Partners: Provide functional product support for Concur's reseller partner project managers during deployments. Serve as a single conduit into Concur should additional resources be required.
:Work with clients and agency resources to identify key business requirements and configure the Concur Travel application to meet those requirements
:Become a subject matter expert on Concur Travel products including Concur Travel, TripLink, Request, and Messaging and perform knowledge transfer to the client for effective use of these services
:Configure Concur Travel, TripLink, and Messaging for integration to Concur Travel and Expense and/or Request
:Keep clients, including Executive Sponsors, agency resources, and management informed of implementation activities and progress through regular communications, meetings and status reports, and by reporting exceptional circumstances in a timely manner to ensure successful and timely implementation
:Support client's testing cycles : Research complex customer problems, issues, and circumstances and provide recommendations, alternatives, and risk assessments.
:Communicate consistently and regularly client issue status and progress.
:Ability to conduct functional reviews of configurations completed by other Travel Functional Consultan
• Location: Seattle
• Post ID: 61549667 seattle