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Posted: Monday, November 6, 2017 1:34 AM

Job Description: The Cluster IT Manager will provide IT and Telecom leadership to the properties within the cluster including effectively communicating, managing and delivering IT and Telecom systems and procedures that comply with Corporate and Brand IT and Telecom standards. The Team Member will be responsible for managing project plans, to ensure the implementation and upgrades of major systems are completed on-time and within budget. What will I be doing? The Cluster IT Manager will support the hotel through the use of business solutions and Technology including installing, diagnosing, repairing, maintaining, and upgrading all hardware to ensure optimal performance. The Team Member will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance. Other key priorities are listed below:Research and identify business opportunities for technology and report findings and conclusions to upper managementAssist in setting the overall technical vision of regional propertiesEvaluate property needs and technology solutions to improve profit and/or efficiencyManage initiative within parametersMaintain documentation on team site for each cluster propertyPrepare a status report of all activities in hotels and cluster as requestedPublish and update schedule on cluster team sitePrepare and conduct meetings with each General Manager and submit minutes to the Area IT Manager and the Regional IT Director as requestedParticipate in Executive Committee, Departmental and operations meetings as appropriateAttend Regional IT meetings and periodic Cluster team meetingsWork within the constraints of each property IT budget as prepared by Manager IT Cluster, the Area IT Manager or Regional DirectorWork as a member of the IT team to accomplish goals and objectivesSetup and maintain computer software and hardware for Team MembersDirect, setup, maintain, and monitor property servers; including backups, property LAN performance, telecom systems, and workstationsWill be the administrator of hotel systemsSupport IDM Administrator; assist with registration as requiredWork with HSC and all vendors to ensure the timely resolution of IT issues as appropriateAct on support calls passed by HSC for systems and applications not supported by HSC or that require onsite activity by Cluster ITUse network monitoring tools to perform periodic health check of systemsManage and monitor PBX system performance to assure dependable and uninterrupted operation of telephone communicationsCoordinate with other departments to understand and meet their requirementsEstablish strategic plans to utilize the latest technologies and develop implementation plans to upgrade communications systemsOversee troubleshooting of entire communications system to determine if problem is telephone hardware or cableManage testing and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing systemsPerform preventative maintenance and minor equipment repairsOversee the correction of PBX alarm conditionsSet up and provide training to new users, relocate existing users with telephone extensions, calling features, voicemail, access codes, etc.Oversee monthly cell phone usage and equipment, ensuring that the most cost-effective plans available are utilizedConduct user training sessions as requiredOversee proper controls to ensure hotels comply with SOX, PCI and PABP security requirements, report compliancy issue immediatelyOversee and evaluate systems to ensure hotels comply with corporate and brand standards, report compliancy issues immediatelyProject manage and complete IT and Telecom related projects (process, function, budgets, etc.)Assess actual performance against standards to determine whether the cluster (department, team, project) is on target to reach goals and take corrective action as necessaryEnsure objectives and business initiatives are being followed and goals are being achieved; provide feedback accordinglyEnforce policies and procedures that will improve the overall operation and effectiveness of the department, property and CompanyOperate within established budgetary parametersImplement and manage departmental processes and procedures to ensure strategies and directives of the department are carried out in accordance with department and company objectivesDevelop, create and communicate important and necessary information to Team Members via email, memos, reports and phone callsLeverage effective partnerships with preferred vendors, corporate IT, and hotel Team MembersManage department's progress and advise on key issues to facilitate the decision making processSupport the Culture of Learning initiatives and other organizational training What are we looking for? To fulfill this role successfully, you must possess the following minimum qualifications and experience:


• Location: Seattle

• Post ID: 57954047 seattle is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017