Home > Seattle jobs > Seattle computer/technical

Posted: Monday, September 4, 2017 9:21 PM

Ref ID: 04410-0009982443Classification: Help Desk/Tech Support ICompensation: DOERobert Half Technology is actively recruiting for a Help Desk Technician I for a short contract with one of our favorite clients, located in downtown Seattle. If you're experiences aligns with the qualifications, please submit your resume to [Click Here to Email Your Resume] for immediate consideration. As a Help Desk Technician I, you will provide front line support to end users through resolution of help desk tickets or by reassignment to the appropriate resource. Responsibilities: . Provides remote Level I technical assistance and support, and resolves problems related to the use of computer hardware and software for system end users . Researches, resolves, responds to, and documents end user inquiries; and escalates or reassigns issues and problems as needed to appropriate resource for resolution . Installs desktop software remotely using tools such as Group Policy, SCCM, and manual install protocols . Troubleshoots operating system and LAN/WAN issues . Provides remote support for phone, VOIP/voicemail, and PDA devices . Maintains accurate and timely records in time tracking systems, and weekly status and metrics report repositories . Documents current processes, procedures, and routing guidelines; and builds, maintains and contributes to a knowledgebase for financial and administrative systems Qualifications: . High School Diploma/GED required; College coursework/degree preferred . Minimum of two years of experience providing end-user support services in an enterprise environment. . Experience troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers) preferred . Strong written and verbal communication skills required . Ability to meet standards for ticket system management and documentation responsibilities . Ability to work in a team-orientated/collaborative environment . Ability to multitask and prioritize workload, and adapt to new processes and procedures in a fast paced environment . Ability to handle confidential information in a reliable manner . Ability to demonstrate strong customer service skills, and foster a high degree of end user satisfaction through the delivery of quality and timely service . Ability to convey technical issues and material to non-technical audience . Experience using automated helpdesk ticketing systems . Exceptional internal and external customer service skills. At least 1-2 years in a similar position supporting internal users in a structured and team environment o Windows 7 and higher o Microsoft Office Suite 2014 and higher o Ticketing system experience o Any ITIL experience will be desired as well . Detail oriented demeanor . Strong customer service and follow through skillsTechnology doesn't change the world. People do.As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person. Leader among IT staffing agenciesThe intersection of technology and people - it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call. We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.All applicants applying for US job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. (C) 2017 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.


• Location: Seattle

• Post ID: 54853477 seattle is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017