Posted: Tuesday, March 6, 2018 6:43 PM
Job Description At Navos, we offer a healing home for children, young people and adults who might be underserved, overlooked or otherwise at risk of falling through the cracks. Our mission is to transform the quality of life for people vulnerable to mental illness and substance use disorders by providing a broad continuum of care. We believe that diversity, inclusion and equity are vital to living our values and achieving our mission. Position Summary: The King County Specialist is responsible for ensuring all data received from Consortium (Subcontractor) members through Sharefile are entered accurately and timely into the Sigmund system. This position serves as the primary liaison between Consortium members and Navos and provides excellent customer service to ensure all issues encountered are resolved in a timely and professional manner. Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Data entry of Navos Consortium (Subcontractor) members required documentation into Sigmund system. Actively monitors all King County tiers requested to verify movement to approved status. Create Zendesk tickets in order to manage and track issues/errors found in submitted paperwork. Respond to and maintain Zendesk tickets received by Consortium members and internal Navos staff adhering to 3 day maximum response rate as outlined in Service Level Agreement. Log all data and timeliness errors received in shared tracking file. Monitors data in King County daily reports to ensure data accuracy and completeness according to King County Contracts. Make corrections and/or generate Zendesk tickets as necessary. Responsible for the daily upload and download of King County files. Act as Liaison between Navos and our Consortium clients demonstrating a high level of customer service skills Become fluent in King County Policies and Procedures Other duties as assigned. Position Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge of healthcare billing processes Excellent customer service and communication skills. Ability to meet moving deadlines and priority requirements and to handle multiple projects. Ability to maintain confidentiality in all matters. Possess the knowledge, values, attitude and skills to create a trauma-informed, safe, trusting healing environment that respects the perspectives and experiences of the individuals, families, staff and communities we serve with safety and healing. Knowledge of Electronic Health Record (Sigmund preferred), knowledge of mental health and/or medical billing, ability to work independently, strong organizational skills, detail oriented, good interpersonal skills. Demonstrated competence in Microsoft Office suite (Word, Excel, Outlook, etc.). Strong Excel experience and knowledge preferred. Ability to coordinate and cooperate with staff in all levels of the organization. Supports a system-wide understanding of trauma prevalence, impact and trauma informed care. Fosters healing, hopeful, honest and trusting relationships for consumers and employees; Value consumer voice, choice and self-advocacy as applicable. Demonstrates a commitment to cultural competence and diversity in the workplace. Education and/or Experience: High School diploma or GED equivalent. Experience working with Electronic Billing System, EHR and Data Analysis. Firm understanding of HIPPA transaction processes. Certificates, Licenses, or Registrations: Valid Washington Driver’s License/transportation Computer Skills: To perform this job successfully, an individual should have demonstrated competence in Microsoft Office suite (Word, Excel, Outlook, etc.). Strong Excel experience and knowledge preferred. Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is able to bend, stoop and lift up to 35 pounds. Able to reach over head when standing. Able to accomplish small, detailed handwork and manipulate office equipment. Able to sit for long periods of time. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is moderate. Compensation: Competitive with excellent Medical, Dental, Vision, 401k, Short-term Disability, Life Insurance, generous PTO plan. Any job offer will be contingent upon the results of an updated background investigation. Submit Cover Letter and Resume Here: https://navos.bamboohr.com/jobs/view.php?id=125 Navos proactively seeks to employ staff from diverse personal, professional and cultural backgrounds, and with a range of belief systems. While recognizing that historical and present-day systems give advantage to some and disadvantage to others, Navos strives to provide equal opportunity to all people through reducing the barriers of systemic oppression. Navos treats everyone with attention, courtesy and respect, and does not discriminate on the basis of sex, race, color, creed, religion, national origin, citizenship, age, disability, sexual orientation, gender identity, marital and family status, political ideology, veteran or economic status, genetic information or use of a service animal. In line with our continued efforts to create an inclusive workplace wherein all staff members experience a sense of engagement, value and support, Navos will provide employees with diversity training appropriate to their needs and responsibilities, and will provide reasonable accommodations for employees with disabilities. Company Description Known for our innovative approach, we are an award-winning 501C-3 nonprofit organization founded in 1966. The mission of Navos is to improve the quality of life of people vulnerable to mental illness and substance use disorders by providing a broad continuum of trauma informed care with a focus on recovery and resilience. Navos is committed to embracing equity and inclusiveness in everything we do. . Services are targeted to those who live at or near poverty, often as a result of their mental illness. Our efforts are intentional, deliberate, and a fundamental part of the everyday expectation for working at Navos. We believe that treatment works and recovery happens. Navos is an affiliate of Multicare Health System.
• Location: Seattle
• Post ID: 63633622 seattle