Posted: Tuesday, May 9, 2017 10:26 PM
RESPONSIBILITIES:The Health Services Resource Coordinator will work with the Program Administrator to implement Client's Deaf and Hard of Hearing Services Program. The coordinator is primarily responsible for scheduling interpreter requests for clients located within the Puget Sound and should be able to communicate in sign language. This non-management position is part of the Accommodation Services organization working to provide reasonable accommodations in compliance with state and federal disability laws.The primary responsibilities of the Health Services Resource Coordinator include:Support Client's deaf and hard of hearing employee populationCoordinate interpreter requests between employees and contracted interpreter agencyWork with employees, Program Administrator and interpreter agency to develop and implement interpreter scheduling system and process for all Puget Sound sitesAct as the central point of contact for all Puget Sound interpreter schedulingWork with employees, managers and interpreter agency to resolve scheduling conflictsProcess supplier invoices and perform oversight on supplier chargesDevelop and maintain supplier performance metrics and reportingCoordinate badging/computing account/equipment for Puget Sound interpretersCreate and coordinate interpreter onboarding and mentoring programCreate standardized process documents for coordinator role, scheduling process, etc. Constantly seek cost improvement and partner with supplier to identify schedule optimization opportunitiesAct as liaison and technical expert for deaf and hard of hearing employees requiring accommodation assistanceMaintain highest personal and professional integrity and lead through company service culture valuesPerform other similar or related projects and program support activities as assigned or dictated by business needsSix month assignment with potential to extend beyond six months Preferred skills and abilities:Communicate in sign language (American, English, Pidgin, etc.) Note: This is NOT an interpreter position. However, coordinator will ideally be able to communicate with employees directly in sign language.Experience coordinating reasonable accommodations for the deaf and hard of hearing communityUnderstanding of deaf and hard of hearing culture and unique communication needs of deaf and hard of hearing individualsExperience matching interpreters with unique client communication needsAbility to assess interpreting requests to identify appropriate interpreter coverage based on meeting type, duration, attendees, etc.Ability to develop and maintain good working relationships and demonstrate sensitivity to cultural diversityExperience managing vendor or supplier relationshipsAbility to maintain high standards of professional integrity and confidentialityAbility to work independently and collaboratively as a member or leader of a work teamExcellent organizational, communication and writing skillsAbility to communicate effectively and respectfully with employees, management, peers and stakeholdersAbility to analyze large quantities of data and identify opportunities to optimize servicesAbility to maintain records and create charts, graphs, tables, reports, etc. to track key metricsDemonstrates attention to detail and critical thinking skills EDUCATION:Accredited Bachelor's and typically six or more years' related work experience OR an equivalent combination of education and experience. WORK HOURS:Full-Time/First Shift7 AM - 3:30 PM MISCELLANEOUS:Travel Required-Occasional travel between Puget Sound sites may be required. Company Description: Chipton Ross, a leader in staffing Technical Engineering, Information Technology (IT), Industrial, Professional, and Administrative career opportunities throughout the United States. (Now offering a Logistics Recruiting Division.) Visit our web site @ to get details on over 2500 job openings in 28 states.
• Location: Seattle
• Post ID: 46585823 seattle