Posted: Wednesday, December 27, 2017 12:34 PM
Company Information 13;
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high:quality light:, medium: and heavy:duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services : you can develop the career you desire with PACCAR. Get started
Division Information 13;
PACCAR Parts operates a network of parts distribution centers offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centers operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.
Requisition Summary 13;
Service customers in need of emergency roadside assistance. Identify problems and determine the type of support needed to arrive at a solution. Arrange service response through a defined network of service providers, with a focus on driving business to our dealers.
Job Functions / Responsibilities 13;
:Determine and deploy the appropriate service resource.
:Monitor job progress and provide timely updates to our customers.
:Document details of each activity associated with each incident.
:Communicate effectively with various team members simultaneously to ensure that the appropriate actions are being pursued on behalf of the customer.
:Establish and assure method of payment.
:Provide feedback (direct contact or written report) to dealers, customers, and appropriate PACCAR entities per procedure.
:Provide non:emergency service scheduling for trucks and other support for contract maintenance customers. 13;
High school diploma required
Bachelors degree or actively pursuing, preferred
Excellent communication skills
Good customer service skills with proven ability to deal rationally with customers in difficult situations
Reasonable mechanical aptitude (specific truck knowledge desirable but not required)
Strong PC capabilities
Good organizational skills with ability to effectively prioritize
Self:starter who is effective working under limited supervision
Ability to work a flexible shift including nights, weekends, and/or holidays
Bilingual (Spanish or French) a plus but not required 13;
Additional Job Board Information 13;
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• Location: Renton, Seattle
• Post ID: 59607122 seattle